Return Policy

Return Period

You have 30 days from the date of delivery to return recycled paper products for a full refund or exchange. This extended return period allows you adequate time to:

• Test the paper compatibility with your specific printers
• Evaluate print quality for your particular applications
• Assess whether the paper meets your environmental and quality standards
• Ensure the product specifications match your requirements

The return period begins from the delivery date as confirmed by our carrier tracking system or delivery receipt.

Eligible Returns

Recycled paper products are eligible for return under the following conditions:

Product Condition

• Unopened Reams: Products in original sealed packaging can be returned for full refund
• Opened for Testing: Up to 10% of sheets may be removed for print testing purposes
• Undamaged Product: Paper must be free from water damage, tears, or contamination
• Original Packaging: Products should be returned in original packaging when possible

Valid Reasons for Return

• Quality Issues: Paper does not meet specified quality standards or certifications
• Compatibility Problems: Incompatibility with your printer despite following our recommendations
• Order Errors: Wrong product, quantity, or specifications shipped
• Damage in Transit: Product damaged during delivery
• Change of Requirements: Your printing needs have changed

Non-Returnable Items

For hygiene and quality reasons, the following items cannot be returned:

• Extensively Used Products: More than 50% of the ream has been used
• Contaminated Paper: Products exposed to liquids, chemicals, or other contaminants
• Damaged Packaging: Products with significantly damaged or missing packaging
• Custom Orders: Special orders cut to custom sizes (unless due to our error)
• Expired Returns: Products returned after the 30-day return period

In cases where products cannot be returned, we may offer alternative solutions such as product credit or exchange for different specifications.

Return Process

Step 1: Contact Us

Before returning any products, please contact our customer service team:

• Email: info@shimtluzphron.world
• Phone: +44 1227 915 700

Step 2: Return Authorization

We will provide you with:

• Return Instructions: Specific details for packaging and shipping
• Return Address: Our Canterbury facility address for returns
• Shipping Label: Pre-paid return label for eligible returns

Step 3: Package and Ship

When preparing your return:

• Secure Packaging: Use appropriate packaging to prevent damage during transport
• Return Documentation: Include copy of original invoice or order confirmation
• Tracking Information: Keep tracking information for your records

Refund Processing

Once we receive and inspect your returned products:

Inspection Process

• Quality Check: Products are inspected for condition and eligibility
• Verification: Return reason is verified against product condition
• Processing Time: Inspection typically completed within 3-5 business days
• Notification: Email confirmation sent once inspection is complete

Refund Methods

• Original Payment Method: Refunds processed to original payment method
• Processing Time: 5-10 business days for credit card refunds
• Bank Transfers: 3-5 business days for direct bank transfers
• Store Credit: Immediate credit for future purchases (optional)

Refund Amounts

• Product Cost: Full product price for eligible returns
• Original Shipping: Refunded if return due to our error
• Return Shipping: We provide prepaid labels for quality issues
• Restocking Fee: No restocking fees for standard returns

Exchange Options

We offer flexible exchange options for our recycled paper products:

Direct Exchanges

• Same Product: Exchange for identical product if quality issues exist
• Different Specifications: Exchange for different recycled content or weight
• Alternative Products: Upgrade or switch to different recycled paper types
• Price Differences: Additional charges or refunds apply for price differences

Expedited Exchanges

For business customers with urgent needs:

• Advance Replacement: New product shipped before return is received
• Express Shipping: Priority delivery for replacement products
• Credit Hold: Temporary charge held until return is processed
• Business Account: Special terms available for regular customers

Damaged or Defective Products

For products damaged in transit or with manufacturing defects:

Immediate Action

• Report Immediately: Contact us within 48 hours of delivery
• Photo Documentation: Provide photos of damage or defects
• Packaging Inspection: Check and photograph delivery packaging
• Carrier Notification: We will coordinate with shipping carrier if needed

Resolution Options

• Immediate Replacement: Priority shipping of replacement products
• Full Refund: Complete refund including all shipping costs
• Partial Compensation: Discount for partial damage or minor defects
• Carrier Claims: We handle insurance claims for shipping damage

International Returns

For customers outside the United Kingdom:

• Return Shipping: Customer responsible for return shipping costs unless product defect
• Customs Duties: Return shipments may be subject to customs processing
• Extended Timeline: Allow additional time for international return processing
• Local Alternatives: We may suggest local solutions to avoid return shipping costs

Contact for Returns

For return inquiries or to initiate a return, contact us:

Email: info@shimtluzphron.world
Phone: +44 1227 915 700
Hours: Monday-Friday 9:00-17:30, Saturday 10:00-14:00

Our experienced returns team will guide you through the process and ensure your satisfaction with our recycled paper products and services.